Privacy policy
PRIVACY POLICY – SIENNA SYDNEY
1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when you use our website. Personal data includes all data that can be used to personally identify you.
1.2 The data controller responsible for processing data on this website in accordance with applicable data protection laws is:
SIENNA SYDNEY
Email: info@sienna-sydney.au
The data controller is the natural or legal person who determines the purposes and means of processing personal data.
1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries). You can recognise an encrypted connection by the “https://” and the padlock icon in your browser.
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2) DATA COLLECTION WHEN VISITING OUR WEBSITE
When you use our website for informational purposes only (i.e. without registering or providing us with information), we only collect the data that your browser transmits to our server (so-called server log files).
When you visit our website, we collect the following technically necessary data:
- Visited page
- Date and time of access
- Amount of data transferred (bytes)
- Referrer source
- Browser used
- Operating system used
- IP address (possibly anonymised)
This data is processed based on our legitimate interest in improving the stability and functionality of our website.
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3) COOKIES
We use cookies to make our website more user-friendly and to enable certain features.
Session cookies are deleted after you close your browser. Persistent cookies remain on your device and allow us or our partners to recognise your browser on your next visit.
Personal data may be processed via cookies based on:
- Contract performance
- Legitimate interest in website functionality and user experience
You can disable or delete cookies in your browser settings. Please note that some features may be limited if you do so.
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4) CONTACT
When you contact us (e.g. via email at info@sienna-sydney.au), we collect the personal data you provide solely for the purpose of responding to your inquiry.
If your contact relates to a contract, the legal basis is contract performance.
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5) DATA PROCESSING FOR CUSTOMER ACCOUNTS AND CONTRACT FULFILMENT
We collect and process personal data when you provide it to us in order to fulfil a contract or create a customer account.
You may request deletion of your account at any time by contacting us at:
info@sienna-sydney.au
Data will be deleted after legal retention periods expire, unless you have consented to further processing.
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6) USE OF YOUR DATA FOR DIRECT MARKETING
6.1 Newsletter subscription
If you subscribe, we will regularly send you information about our products. Only your email address is required.
You may unsubscribe at any time via the link in the email or by contacting us.
6.2 Existing customers
If you have purchased from us, we may send you similar offers based on our legitimate interest. You can opt out at any time.
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7) DATA PROCESSING FOR ORDER HANDLING
7.1 Delivery and payment
Necessary data is shared with shipping providers and payment processors for order fulfilment.
7.2 Payment providers
PayPal (Europe) S.à r.l. et Cie, S.C.A.
https://www.paypal.com/webapps/mpp/ua/privacy-full
Klarna Bank AB
https://www.klarna.com/sofort/datenschutz
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8) REVIEW REQUESTS
We may use your email address to remind you once to leave a review, provided you have given consent. You may withdraw this consent at any time.
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9) SOCIAL MEDIA PLUGINS
We use privacy-friendly social media integrations for platforms such as Facebook and Instagram, where data is only transmitted once you actively interact.
Facebook: https://www.facebook.com/policy.php
Instagram: https://help.instagram.com/155833707900388/
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10) ONLINE MARKETING
We use marketing tools such as Google Ads and Facebook Pixel to analyse and optimise our advertising.
Processing is carried out based on your consent or our legitimate interest.
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11) WEB ANALYTICS – GOOGLE ANALYTICS
This website uses Google Analytics with IP anonymisation.
Purpose: statistical analysis and optimisation.
You can opt out using:
https://tools.google.com/dlpage/gaoptout
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12) RETARGETING / REMARKETING
We use Facebook Pixel and Google Ads Remarketing to display relevant ads based on your previous visits.
This processing is carried out only with your consent.
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13) YOUR RIGHTS
You have the right to:
- Access your data
- Rectify incorrect data
- Request deletion
- Restrict processing
- Data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with a relevant data protection authority.
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14) DATA RETENTION
Personal data is stored in accordance with legal retention obligations. Once these periods expire, the data is deleted unless it is still required for contractual or legal purposes.