Shipping policy
SHIPPING POLICY – SIENNA SYDNEY
ORDER PROCESSING
Once an order is placed, we take 1–3 business days to process it.
During weekdays, processing typically takes 1 business day.
Orders placed on Friday evenings or over the weekend may take slightly longer.
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DELIVERY TIME
Once your order has been processed and shipped, delivery typically takes 8–12 business days.
We aim to make the ordering and delivery process as smooth and transparent as possible.
If you have any questions, feel free to contact us at:
📩 info@sienna-sydney.au
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HOW YOUR ORDER IS PROCESSED AND DELIVERED
1) Placing your order
Shopping at SIENNA SYDNEY is simple:
- Go to the product page and click the “Add to Cart” button
- Make sure you have selected the correct size, colour, or variant
- Click “Checkout”
- Enter your shipping details and ensure all information is correct
- Click “Continue to shipping”
- Review your address and proceed to payment
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2) Payment
All payments are securely processed via SSL encryption.
Available payment methods may include:
- Credit/Debit Cards (Visa, Mastercard, AMEX)
- PayPal
- Klarna (where available)
Select your preferred method and follow the instructions to complete your order.
If you experience any issues, please contact us at:
📩 info@sienna-sydney.au
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SHIPPING COSTS
We offer FREE shipping on all orders.
All products are delivered directly to your door at no additional cost.
No minimum order required.
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IMPORTANT NOTE ON CUSTOMS & IMPORT DUTIES
Some items may be shipped directly from our suppliers in Asia.
Any applicable customs duties, import taxes or fees are the responsibility of the customer, as outlined in our Terms & Conditions.
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ORDER SHIPPING
Once you’ve found your perfect item, we ensure your order is processed and shipped as quickly as possible.
To maintain fair pricing, we may occasionally consolidate shipments and dispatch them once a minimum volume is reached.
We appreciate your understanding, as this helps reduce unnecessary transport and environmental impact.
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DELAYS
During periods of high demand or unforeseen logistics issues, delays may occur.
We always do our best to ship your order as quickly as possible and keep you informed.
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CONTACT
SIENNA SYDNEY – Customer Support
📩 info@sienna-sydney.au