Refund policy

RETURN & CANCELLATION POLICY – SIENNA SYDNEY

RETURNS

Important notice: Returns are not free. Customers are responsible for return shipping costs.

CAN I RETURN MY ORDER?

Yes, you may return your order within 30 days of receiving it, provided the following conditions are met:

The item must be unused, in perfect condition, and in its original packaging with all parts and accessories included.

The item must not show any signs of damage caused by misuse.

Hygiene and personal items must be clean and in suitable condition for return.

If the item is defective, the issue must be reported immediately upon receipt.

Returns are processed within 7 business days after arrival at our warehouse.

Returns will only be accepted if all conditions are met.

SIENNA SYDNEY reserves the right to refuse returns of used or damaged items.

HOW TO RETURN

Ensure all the above conditions are met.

Send an email to: info@sienna-sydney.au

Include the following details in your email:

- Order number  
- Reason for return  
- Photos (if the item is damaged)  
- Full name  
- Address  

Once we receive your request, we will provide you with the return address.

⚠️ Do not send your return to the sender’s address.  
Returns must be sent to the address provided by us via email.  
Customers are responsible for return shipping costs.

ORDER CANCELLATION

CONSUMER RIGHTS

If you made your purchase as a private individual (not a business), you have the right to cancel your order within 14 days of receiving it.

Our system is fully automated, which means orders are processed and shipped immediately after being placed. Therefore, an order cannot be cancelled if it has already been dispatched.

If your order has already been shipped, you must receive it first and then follow our return procedure.

HOW TO CANCEL

If your order has not yet been shipped, you may request a cancellation by emailing:

📩 info@sienna-sydney.au

Cancellation is considered complete once the returned item has been received. Customers are responsible for return shipping costs.

REFUNDS

Once we receive your returned item, we will issue a refund of the purchase amount (excluding shipping costs and any applicable fees) within 14 days, using the same payment method used for the original purchase.

No additional fees will be charged for the refund.

SHIPPING INFORMATION

Our products are shipped from our central warehouse in Asia, which may result in slightly longer delivery times.

If the item has already been shipped, the order cannot be cancelled.  
However, you may return the item after receiving it.

To speed up the process, we recommend having your shipping confirmation and tracking number ready.

CONTACT

SIENNA SYDNEY – Customer Support  
info@sienna-sydney.au